You can actually request refunds on Marketplace items. Sure, none of this means that MS will take any notice but I believe time has come to have a friendly, constructive discussion about this and maybe even hammer out a procedure even MS can agree to hold developers to. There are now too many instances where purchases from the MP simply come up short. Yes, I know it is a hobby, but we are spending REAL money. I am wondering whether as a community we can come to a reasonable set of criteria developers can be judged by and if the product fails in a certain way then a refund request and consequently de-installation should be possible. I am thinking here of basic points like complete compatibility woth SimConnect key bindings so add on equipment can work. So I would suggest that first we require a published set of basic ctriteria that every plane submitted to the MP should comply with and can be tested against. There have to be certain metrics the product can be judged by. The moment you wonder what such a policy should look like you run into all kinds of issues. Some like the UK have very comprehensive customer Protection Laws that include online purchases, some like the US have very little protection.īut yet there is a basic principle of fairness at stake here.īut this isnt easy. Problem of course is that we operate from different Countries. And again the subject of being able to get your money back for something that doesnt work, comes up. At the moment we know that MP purchases are final unless the developer withdraws the model.īut on the other hand there is the problem of the guys from MS being enthusiastic about another plane or Legend only to find that there are major basic problems.
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